Recent Posts

Highways England – Satisfaction Survey

On January 2, 2016, in Highways Agency, Highways England, by PeterSilverman
0

Respondents noticing litter on motorways on last journey almost doubles since 2011/12

50% – 90% angered, annoyed, irritated, worried or concerned by litter

HE Satis Survey

Highways England – National Road Users’ Satisfaction Survey 2014-2015 includes this section on litter:

Section 6.2 Litter

Increase in road users seeing litter

Fifteen percent noticed litter on motorways and 16% noticed litter on trunk roads. Ten percent of road users could not remember whether or not they had seen litter on their last journey on the SRN. The proportion noticing litter has increased significantly from 20112012, when just 8% noticed litter on motorways and 10% noticed litter on trunk roads.

When asked how they felt on seeing litter, around 1 in 10 were not bothered, 3% felt unsafe, and half were angered or irritated.

There were no significant differences by age group or mobility impairment, but there were some notable differences by gender and Socio Economic Group (SEG) in how seeing litter made road users feel, including:

– 14% of males were not bothered by seeing litter, compared with just 5% of females.

– 55% of females were angry about litter compared with 45% of males.

– 11% of those in SEG AB were worried or concerned by litter, significantly more than groups C1 and C2, who were more likely to be angry or irritated by it.

Excluding multi region trips, those travelling on the M25 were most likely to report seeing litter on trunk roads (22%), closely followed by the East region (21%). Similar proportions saw litter on the M25 and South East region’s motorways (21%). Litter was seen less frequently during trips made on roads in the North East and North West.

 

The survey as published on the government web sites does not include the Appendices “due to the size of the document“. I have obtained them and extracted the following sections:HE Sat Surv Appendix 1

 

The published report said “Fifteen percent noticed litter on motorways

What it should have said is that “15% could remembered  noticing litter on their last motorway journey”.

The other 85% may have included people who regularly notice litter but who could not say that they had done so on their last journey.

I was at first puzzled by the fact that the G4 percentages added to more than 100%. Then I saw that the interviewers were asked “to code all that apply”. So someone could be “irritated” and “worried”.

The published report interpreted the G4 answers as “When asked how they felt on seeing litter, around 1 in 10 were not bothered, 3% felt unsafe, and half were angered or irritated”.

They should have said: “between 50% and 90% of those noticing litter on their last motorway journey  felt either angered, annoyed, irritated, worried or concerned about it”.

 

Peter Silverman
25th January 2016

 

Comments are closed.