From: Peter Silverman [mailto:email@example.com]
Sent: 27 July 2010 18:35
To: ‘Walton, Sue’
Subject: Complaint For Litter Abatement Order – procedure
Thank you for getting back to me.
When do you think you will be able to deal with the matter raised in my e-mail of 26th July?
I am only familiar with what happened last time but that was, if you don’t mind me saying, somewhat confused – at least for me. I seemed to be constantly on the phone getting things progressed. I want to avoid that this time by understanding the correct procedures and getting it right from the word go.
I was hoping that after your meeting with staff mentioned in your letter of 14th June you would have now analysed your systems and formatted the way you manage these applications to the point of producing a guide for applicants.
There are lots of things I am not sure about. They are listed in my e-mail to you of 4th July.
Ms Walton, I look forward to hearing back from you shortly
20 Kingsend, Ruislip, HA4 7DA, UK